An outbound call center is a facility or a specialized team of agents that initiates outgoing phone calls to customers, prospects, or other individuals for various purposes. These purposes typically include sales, lead generation, market research, custome...
Just like any industry, the call center industry can suffer from high employee turnovers. This is known as call center attrition. Call center attrition is defined as the rate at which call center agents resign their posts in the company. If your...
