Just like any industry, the call center industry can suffer from high employee turnovers. This is known as call center attrition. Call center attrition is defined as the rate at which call center agents resign their posts in the company. If your...
About Me
M. Alan Shapiro is the CEO of Executive Boutique Call Center, an outsource call center and BPO provider that offers tremendous value and expertise in helping its customers with their multi-channel customer service, tech support, lead generation, and back office support. Since 2008, he has been helping his clients’ companies grow by providing them with high quality and reliable outsourcing services from their two offices in Cebu, Philippines. He spends his free time snowboarding, skiing, mountain biking and gardening.
